Proactive IT Solutions, Tailored for Your Enterprise
We offer end-to-end solutions that include round-the-clock monitoring, proactive support, and tailored strategies to keep your IT running smoothly.
From ensuring data security to managing software updates, we handle the technical challenges so you can concentrate on your goals. With VirtuIT’s Enterprise Managed Services, your IT is in good hands so you can focus on what matters most – the success and growth of your business.
Strategic Savings
$ 52K
VirtuIT Yearly Cost for Managed Services
$ 120K
Client’s In-House IT (Yearly Average Cost)
57%
Savings vs Client’s In-House IT (Yearly Average Cost)
* Assumes average VirtuIT customer vs. employees hired in the Northeast
What It Means For You
Scope of Work
- Build and maintain client inventory, runbooks, diagrams, and managed software licenses
- All client documentation is securely stored and only accessible by the relevant VirtuIT staff
- Client documentation can be provided securely upon request
- Documentation is frequently updated to accommodate environment changes
- Documentation can be useful for training new client employees or as needed for audit purposes
- Remediation of contracted software (such as VMware vSphere, Storage Device OS) / client operating environment based on alerts or issues
- Windows OS Major version Upgrades are not included in this Managed Service but can be addressed as a separate engagement
- Case management for hardware failures and OEM replacement/repair of managed hardware as needed based on alerts or issues
- Coordinate vendor escalations as necessary
- Monitoring of contracted physical and virtual devices
- Off-hours tickets are triaged with vendors during business hours
- Events during off-hours will be acknowledged, and resolution will take place during business hours
- Regarding VMs, monitoring will include uptime and capacity
- Regarding Physical Servers, monitoring will include uptime and capacity
- Regarding Storage devices, monitoring will include uptime and capacity
- Regarding Firewalls, Switches, Routers monitoring will include uptime
- Dependent on firewall manufacturer additional monitoring may be possible
Note: If monitoring server(s) will be deployed within the customer’s network, the customer will be responsible to provide Windows licensing for these monitoring server(s). The quantity of monitoring servers is typically one (1) per physical site.
- Provide monthly reporting of:
- Ticket activity
- Contracted infrastructure health
- Analyze managed environment resources in order to maintain healthy usage thresholds
- Manage hardware support lifecycle (EOL Dates)
- Maintain industry standards and a technology roadmap for environment growth and agility, staying up to date on the technology
- Testing contracted Storage, VMware and Network OS versions prior to deployment in production. Determine hardware compatibility (HCL) before roll out.
- Review managed infrastructure to determine any remediation or update/upgrade activities that may be required
- Detailed health-check report of environment complete with executive summary and analyze pain points across managed infrastructure
- Yearly Environment software updates across managed infrastructure
- Check-ins every quarter on pre-scheduled meetings to discuss the environment and any open customer concerns or new projects
- Observance of major bugs and security vulnerabilities that apply to managed infrastructure
- Upgrade plans built and reviewed by Senior Engineering staff
- Maintenance windows established with the client as necessary (if downtime is needed)
Create Future-Ready Solutions
Your business needs more than just technology, it needs a strategy for long-term success. At VirtuIT Systems, we provide the expertise, guidance, and solutions to keep your IT infrastructure secure, efficient, and scalable. Whether you’re modernizing, optimizing, or preparing for what’s next, we’re here to help.
Let’s build the future together.
