Enterprise Managed Services

Proactive IT Solutions, Tailored for Your Enterprise

We offer end-to-end solutions that include round-the-clock monitoring, proactive support, and tailored strategies to keep your IT running smoothly.

From ensuring data security to managing software updates, we handle the technical challenges so you can concentrate on your goals. With VirtuIT’s Enterprise Managed Services, your IT is in good hands—so you can focus on what matters most – the success and growth of your business.

Strategic Savings

VirtuIT Yearly Cost

Savings vs Client’s In-House IT

Client’s In-House IT

52K

57%

120K

for Managed Services

of the Yearly Average Cost

Yearly Average Cost

* Assumes average VirtuIT customer vs. employees hired in the Northeast

What It Means For You

Establish & Maintain Documentation of managed Environments

A key IT challenge is understanding and documenting the full scope of infrastructure needs to support business demands

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Break/Fix Remediation

On-site IT staff is costly and limits tech growth. Outsourced EMS reduces time spent on routine tasks like break/fix and remediation.

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Infrastructure Monitoring & Reporting

Reactive IT leads to user-impacting issues. Continuous monitoring enables proactive problem-solving with real-time insights.

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Lifecycle Management

IT is costly, but proper planning ensures the right environment supports business growth when needed.

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Evaluation. Infrastructure Upgrades. Quarterly Reviews.

Quarterly reviews with experts ensure health checks, gap remediation, and seamless infrastructure updates with minimal downtime.

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Patching Vulnerabilities

As IT evolves, so do threats. Mitigate risks with proper patching and secure remote management for critical data.

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Scope of Work

DOCUMENTATION

Establish & Maintain Documentation of managed Environments

1. Build and maintain client inventory, runbooks, diagrams, and managed software licenses
2. All client documentation is securely stored and only accessible by the relevant VirtuIT staff
3. Client documentation can be provided securely upon request
4. Documentation is frequently updated to accommodate environment changes
5. Documentation can be useful for training new client employees or as needed for audit purposes

Break/Fix Remediation

1. Remediation of contracted software (such as VMware vSphere, Storage Device OS) / client operating environment based on alerts or issues

– Windows OS Major version Upgrades are not included in this Managed Service but can be addressed as a separate engagement

2. Case management for hardware failures and OEM replacement/repair of managed hardware as needed based on alerts or issues

3. Coordinate vendor escalations as necessary

Infrastructure Monitoring & Reporting

1. Monitoring of contracted physical and virtual devices

– Off-hours tickets are triaged with vendors during business hours

– Events during off-hours will be acknowledged, and resolution will take place during business hours

2. Regarding VMs, monitoring will include uptime and capacity

3. Regarding Physical Servers, monitoring will include uptime and capacity

4. Regarding Storage devices, monitoring will include uptime and capacity

5. Regarding Firewalls, Switches, Routers monitoring will include uptime

– Dependent on firewall manufacturer additional monitoring may be possible

Note: If monitoring server(s) will be deployed within the customer’s network, the customer will be responsible to provide Windows licensing for these monitoring server(s). The quantity of monitoring servers is typically one (1) per physical site.

6. Provide monthly reporting of:
– Ticket activity
– Contracted infrastructure health

Reporting will be delivered via health reporting software for applicable Dell infrastructure

Lifecycle Management

1. Analyze managed environment resources in order to maintain healthy usage thresholds

2. Manage hardware support lifecycle (EOL Dates)

3. Maintain industry standards and a technology roadmap for environment growth and agility, staying up to date on the technology

4. Testing contracted Storage, VMware and Network OS versions prior to deployment in production. Determine hardware compatibility (HCL) before rollout.

Evaluation. Infrastructure Upgrades. Quarterly Reviews.

1. Review managed infrastructure to determine any remediation or update/upgrade activities that may be required

2. Detailed health-check report of environment complete with executive summary and analyze pain points across managed infrastructure

3. Yearly Environment software updates across managed infrastructure

4. Check in’s every quarter on pre-scheduled meetings to discuss the environment and any open customer concerns or new projects

Patching Vulnerabilities

1. Observance of major bugs and security vulnerabilities that apply to managed infrastructure

2. Upgrade plans built and reviewed by Senior Engineering staff

3. Maintenance windows established with the client as necessary (if downtime is needed)

Create Future-Ready Solutions

Your business needs more than just technology—it needs a strategy for long-term success. At VirtuIT Systems, we provide the expertise, guidance, and solutions to keep your IT infrastructure secure, efficient, and scalable. Whether you’re modernizing, optimizing, or preparing for what’s next, we’re here to help.

Let’s build the future together.

Enterprise Managed Services

Proactive IT Solutions, Tailored for Your Enterprise

We offer end-to-end solutions that include round-the-clock monitoring, proactive support, and tailored strategies to keep your IT running smoothly.

Strategic Savings

52K

57%

120K

What It Means For You

Establish & Maintain Documentation of managed Environments

Break/Fix Remediation

Infrastructure Monitoring & Reporting

Lifecycle Management

Evaluation. Infrastructure Upgrades. Quarterly Reviews.

Patching Vulnerabilities

Scope of Work

Create Future-Ready Solutions

Managing and protecting businesses' most important asset…data