Desktop Managed Services

Effortless IT Management Starts Here

Reliable, efficient, and secure desktop technology is essential for a productive workforce.

VirtuIT’s Desktop Managed Services provide a comprehensive solution that ensures your desktops run smoothly, securely, and efficiently—without the need for in-house IT expertise.

Our services cover proactive monitoring, regular maintenance, software updates, and security patches. With our team handling your desktop environment, you can focus on your core operations while we take care of the tech.

Strategic Savings

VirtuIT Yearly Cost

Savings vs Client’s In-House IT

Client’s In-House IT

29K

66%

56K

for Managed Services

of the Yearly Average Cost

Yearly Average Cost

What It Means For You

Desktop mONITORING

Stay ahead of IT issues with continuous monitoring! Proactively detect and resolve potential problems before they impact productivity. With remote monitoring agents and alerting sensors, you get real-time visibility into your critical IT assets.

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eVENT Remediation

Ensure seamless IT support with established SLAs, guaranteeing quick issue resolution by expert technicians. From connectivity and application issues to laptop provisioning and user support, o

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Managed Infrastructure

As IT evolves, hackers get smarter, and vulnerabilities are constant. Mitigate them by ensuring that you have the appropriate patching schedules in place. You’ll have secure remote management for your critical data assets.

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vCIO Advisory Services:

Leverage a “Virtual CIO” to assist your organization in IT planning, enhanced security layers, maintaining industry standards, and creating a technology roadmap that accounts for the future growth of your business.

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Security-First Approach

Leverage a comprehensive suite of security tools, protocols, and best practices designed to proactively reduce your exposure to cyber threats, data breaches, and system vulnerabilities across your infrastructure.

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Documentation & Reporting

Make informed IT decisions with detailed documentation and monthly reports. Optimize storage, forecast growth, and keep your environment running at peak performance.

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Scope of Work

DESKTOP MONITORING

1. Monitoring of contracted devices
– Off-hours tickets are triaged with vendors during business hours
– Low severity events during off-hours will be acknowledged, and resolution will take place during business hours

2. Regarding servers, desktops and laptops, monitoring will include uptime and capacity

3. Regarding Firewalls, Switches, Routers monitoring will include uptime
– Dependent on firewall manufacturer additional monitoring may be possible

EVENT REMEDIATION

Remediation of client issues through tickets and helpdesk engagements, including but not limited to;

1. Password resets – If a user forgot their password or it expired, VirtuIT will work with the user to get them back online as soon as possible.

2. Latency remediation – If a user’s laptop or connection is too slow or unusually slow, VirtuIT will troubleshoot the issue to resolution.

3. User connectivity assistance – If users are having an issue getting connected to your network, from office or from home, VirtuIT will troubleshoot the issue to resolution.

4. User permissions support – When users need access to various network resources, VirtuIT will take a best practice approach to allowing the users to work in a secure manner. Role-Based-Access-Control (RBAC) principles of least privilege.

5. Application installations – Taking an automated approach to software deployments, VirtuIT will assist end-users in application deployment.

6. Laptop and desktop provisioning – VirtuIT will provision new laptops or desktops for users, at no additional cost.

7. User support – When users have questions about how to use their IT.

MANAGED INFRASTRUCTURE

1. Observance of major bugs and security vulnerabilities that apply to managed assets
– Upgrade plans built and reviewed by Senior Engineering staff

2. Maintenance windows established with the client as necessary (if downtime is needed)

3. Patching will include:

– Deployment of RMM to a managed group of computers requiring windows patches, and create Site groups within RMM tool

– Establish a schedule for monthly patches

– Apply patching policies to groups in accordance with schedule

– Multiple patching configuration options applied to computers (including reboot option)

– Patches are staggered with Microsoft Release to allow for more reliable deployments

VCIO ADVISORY SERVICES

A. VirtuIT can be leveraged as a “Virtual CIO” that will assist your organization in IT planning and security needs; in order to maintain industry standards and a technology roadmap for environment growth and agility.

1. Asset Tracking and Lifecycle Management

– Maintain an up-to-date inventory of all assets under management.

– Manage hardware support lifecycle (End-of-Life Dates). Track asset vendor support contracts.

– Report on complete IT footprint – i.e. Number and type of computers, access points, firewalls – and their associated vendor lifecycle/support dates.

2. Define IT objectives and understand future growth and associated costs, while considering business expansion plans.

B. Security-focused IT Roadmap

1. Advise on IT core infrastructure or security focused growth as a technology liaison; including tools to increase employee efficiency and IT security.

2. Implement and manage best-in-class IT Security tools such as Threatlocker, ThreatOps, Microsoft Advanced Threat Protection; if added to the solution by the customer.

DOCUMENTATION AND REPORTING

1. Build and maintain client hardware and software inventory, and managed software licenses

2. All client documentation is securely stored and only accessible by the relevant VirtuIT staff

3. Client documentation can be provided securely upon request

4. Documentation is frequently updated to accommodate environment changes

5. Documentation can be useful for training new client employees or as needed for audit purposes

6. Provide monthly reporting of ticket activity

Desktop Managed Services

Effortless IT Management Starts Here

Reliable, efficient, and secure desktop technology is essential for a productive workforce.

Strategic Savings

29K

66%

56K

What It Means For You

Desktop mONITORING

eVENT Remediation

Managed Infrastructure

vCIO Advisory Services:

Security-First Approach

Documentation & Reporting

Scope of Work

Managing and protecting businesses' most important asset…data